A Claim, strictly speaking, is every time an “Event” occurs that falls within the Risks transferred to the insurance market, through the stipulations of an Insurance contract.

On the one hand, the Insured must face the state of crisis that has arisen (Crisis Management), on the other hand, they must strive to comply with the contractual rules negotiated with the Insurer to obtain recognition of what is due: “the compensation determined is based on the contractual rules”.

Therefore in the case of a Claim, the obligation is triggered, of both parties, to implement actions and behaviors to ensure that the mutual contractual commitments are respected.