CRISIS MANAGEMENT

GOLDEN HOUR One hour is the time it takes for an organization to handle a crisis situation minimizing the damage and deciding its fate. (source: J.E. Lukaszewski of New York University)

CRISIS MANAGEMENT PLAN

CRISIS MANAGEMENT is the process by which a company handles an event that risks damaging the company itself.
The study of crisis management originated with major catastrophic events: industrial and environmental.

In a company, the process of «CRISIS MANAGEMENT» involves the prior assessment of:

• potential threats
• the search for the best ways to avoid them
• reducing these risks significantly.

Crisis management consists of different actions time-wise:

PRE: BEFORE IT HAPPENS:

• detection and evaluation of threats;
• creation of procedures;
• simulations, etc.

DURING: PROGRAMMED MANAGEMENT:

• after the events triggering the crisis have occurred;

POST:

• monitoring (Incident Reporting).

Si tratta di una disciplina, nel più ampio contesto di gestione, costituita da competenze specifiche e da tecniche necessarie per identificare, valutare, capire.

CRISIS MANAGEMENT PLAN

This is a discipline, in the broader context of management, made up of specific skills and techniques necessary to identify, evaluate and understand.